How do EventChain SmartTickets differ from conventional digital tickets?
SmartTickets differ from conventional digital tickets in that they are uniquely identified on a decentralized distributed ledger know as a blockchain. The benefits of tickets on a blockchain include immutability, meaning the tickets cannot be replicated or modified, ownership of a ticket is provable and resale and markup amounts can be controlled by event organizers, therefor enabling a smarter, fairer ticketing experience.
Can I cancel my ticket?
Event organizers set their own cancellation policies. Generally speaking, paid tickets cannot be cancelled. It may be possible to cancel FREE tickets if the organizer allows. You can determine if your ticket can be cancelled by accessing your ticket order from your account. If you need further assistance, you should contact the organizer directly. You can find the organizer’s email in the organizer’s profile page.
How do I get a refund for my ticket?
Event organizers set their own refund policies. Before trying to request a refund, check the event details page or your ticket order to see if the event organizer has set a refund policy. If no refund policy has been set, you should contact the organizer directly. You can find the organizer’s email in the organizer’s profile page.
Note: If the ticket was ordered by someone else, only that person can request a refund. Contact the ticket purchaser and direct them to follow these instructions.
How do I add PayPal for ticket payments?
Either from the Organizer account settings or when creating your first paid tickets, choose PayPal as a Payment Method. Next you’ll need to add and verify your PayPal account email address to make the link to EventChain.
How do I accept cryptocurrency payments?
Note: In order to accept crypto payments for ticket sales, you must have an account with Coinpayments.net. If you don’t have an account, you can register here.
Need more help setting up your Coinpayments account, check out this article.
5 things are needed from your Coinpayments merchant account to start accepting crypto payments from attendees.
IMPORTANT!! Be sure to set the proper permissions in your Coinpayments account before adding your Coinpayments details to your EventChain account. See instructions here.
This is an example from a demo Coinpayments.net account
- Merchant ID
- IPN Secret (You set this)
- Public API Key
- Private API Key
- Permissions for
Finding your Merchant ID and setting an IPN Secret
Go to Account / Account Setting / Basic Settings to find your Merchant ID
Next, go to the Merchant Settings tab to create your IPN secret. Set a good random string that no-one can guess.
Finding your API Public and Private Key
Go to thGo to the main menu and select More / Merchant Tools, then choose “Coinpayments API” under API & IPNs.
Generate a new key and you will now have your Public Key and Private Key.
Once API keys are generated, you will need to “Edit Permissions” to allow 4 commands:
Now that you have your 4 inputs needed to link EventChain to your cryptocurrency payment gateway, go to your EventChain Account Settings / Organizer / How Attendees Pay You section and complete the setup.
Setting up Coinpayments account
If you do not have a Coinpayments.net account, you can signup here.
Part 1: Choosing which coins to accept
Once you have a Coinpayments account, you will want to go to your Dashboard to access the “Coin Settings” to choose which coins you want to accept.
Part 2: Setting payout options
Along with choosing accepted coins, you can select how transactions should be paid out. There are 5 payout options:
To Balance: Received payments are stored in your CoinPayments wallet for later withdrawal at your leisure.
ASAP: Received payments are sent to the address you specify as soon as they are received and confirmed. NOTE: If you choose this option, be sure to provide the wallet address for the same type of coin that is being transacted. It may be impossible to retrieve your tokens if you supply a Bitcoin wallet address for Litecoin transactions for example.
Nightly: Received payments are grouped together and sent daily (at approx. midnight EST GMT-0500). The main benefit of this option is it will save you coin TX fees.
To Balance + Convert: Received payments are converted to the selected coin and stored in your CoinPayments wallet. In some cases such as if the amount received is too large to convert at current market volumes you may receive the original currency instead.
ASAP + Convert: Received payments are converted to the selected coin and sent to the address specified. In some cases such as if the amount received is too large to convert at current market volumes you may receive the original currency instead in your CoinPayments wallet.
Part 3: Viewing coin balances
To see your coin balances and review transactions, go to the Dashboard and “Home” section.
Part 4: Other options
Go to “Your Wallet” section to do other transactions such as manually receive coins to your wallet, send tokens or view a detailed transaction history.
How do I setup a Stripe account?
In order to sell tickets, you’ll need a way for collect payment for those fees. EventChain allows you to connect to multiple payment gateways, Stripe being one of those. A couple of benefits of using Stripe is more direct control over your ticket revenue and the ability to process payments in over 100 currencies. Since the ticket fees are collected through your Stripe account, you can choose when to transfer those funds to your bank account, making it convenient to access event revenue throughout the sales cycle.
To sign up for a Stripe account, go to stripe.com and choose “Create Account” to complete the registration form to get started. You’ll need to confirm your email address before you can start accepting payments, so check your email, including your spam folder for that email and complete the confirmation before going on.
Now that your email is confirmed, from your account dashboard, you’ll want to give your account a name, ideally your business name works best here, but there’s no specific requirement. Keep in mind this will be the name attendees see in their payment records.
Next is to activate the account. Choose the “Activate your account” link in the main menu and supply the required information. You’ll need to provide some personal and business information, as well as banking details to compete the activation.
Once you’ve completed the activation steps, you’re ready to connect your Stripe account to EventChain and start selling tickets.
To connect the accounts, you will need 2 token ids from Stripe, called API keys. In the main menu, go to the “Developer” section, then “API keys”.
In the upper bar of the API keys section, be sure the message states that you’re “viewing live API keys”. This is critical, since using test API keys won’t actually allow for the processing of live payments. Do be careful not to share your Stripe account keys, keep them safe.
You will need both the “Publishable key” and “Secret key” to past in to your EventChain Organizer account Ticket Payment Methods section.
Copy the keys and go to your EventChain account main menu and choose “Manage Events” then “Organizer Settings”. In organizer settings, expand the “Ticket Payment Methods” to add a method. Choose Stripe and past in the publishable and secret keys, then verify.
Part of the verification process is to charge your credit card a small amount, usually $1, to ensure the correct link is made. Once the transaction is processed, save the payment method screen and you’re good to go.
Keep in mind that there are fees associated with processing payments through Stripe. Check out their pricing page for more details. These fees are deducted from each transaction at the time of purchase.
If you opted to pass ticket processing fees on to the purchaser, EventChain will invoice you for those processing fees each month, which you can pay through credit card directly from your EventChain account.